801-414-4553 PrepperMarketPlace.com

Back to Top

Policies & Procedures

Direct Marketing & Sales LLC, DBA PrepperMarketPlace.com

Credit card charges will show as Direct Marketing & Sales LLC

Shipping Policy

We will ship our products by the least expensive carrier based on product weight and size. Products will be shipped within 5 working days unless customer is notified of unforeseeable delays.  Unless the customer desires other options, product will normally be shipped by UPS or USPS ground service.

Damage & Returns Policy

All products are shipped in new condition to our customers.  If an item is damaged during shipment, please make a detailed note on the delivery document immediately (take a picture if necessary), and keep a copy to email to freight carrier in order to process a damage claim. It is the responsibility of the customer to file a claim with the freight carrier in case of receipt of damaged goods. Contact us immediately if you have any questions or issues in this regard.

If you wish to return an item, you must notify us in order to receive a Return Authorization Number. (Products shipped without an authorization number will be refused.) The product must be returned in its original condition, and in the original packaging to receive a refund. All returned items will be subject to a 15% restocking fee, and product must be sent to us with customer-prepaid freight. No refunds or credits will be considered after 30 days.

Customer Privacy Policy

What information do we collect? 


We collect information from you when you place an order. 

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

a. To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

b. To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


c. To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or our rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children’s Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not knowingly collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. 

What information do we collect? 

We collect information from you when you place an order. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


; To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. 

Shipping Notice

Most orders ship out of our warehouse within a few days. UPS cannot deliver to an APO or P.O. box, they can only deliver to a physical address. Delivery time will depend on where you live in the United States, but most orders are delivered within 3-5 business days.

Shipping to Alaska & Hawaii

We can ship to Alaska and Hawaii, however the actual shipping costs apply. We can get a better rate by shipping Parcel Post from the USPS office.